PRIVACY POLICY

Last Updated: October 19, 2026

Miles of Hope respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or interact with the Miles of Hope website.

By using this website, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it as applicable.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide

When you contact us, submit an inquiry, express interest in adoption or volunteering, or otherwise communicate with us through the website, you may provide information such as:

• Name

• Email address

• Phone number

• Mailing or residential address, when requested

• Information included in your message or inquiry

• Other information you voluntarily provide through website forms

Please provide only information that is necessary for your inquiry or application.

Adoption, Foster, and Volunteer Information

Certain activities may require additional information through separate applications, agreements, or forms. Information submitted through these forms may be used to evaluate applications, communicate with applicants, coordinate animal placement, and administer the relevant program.

Those activities may be subject to additional notices, agreements, or requirements.

Donation and Payment Information

If you make a donation or participate in a fundraising activity, you may be directed to a third-party donation or payment platform.

Information submitted through those platforms may include your name, contact information, contribution amount, and payment details. Payment information is generally processed by the applicable payment provider under its own privacy and security policies. We do not intend to collect or store full payment card numbers or security codes through this website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically by the website platform or associated services, including:

• Internet Protocol (IP) address

• Browser type and device information

• Operating system

• Pages viewed and general website usage information

• Referring websites

• Cookies and similar tracking technologies, where enabled

The information collected depends on the website's configuration and the services in use.

2. How We Use Information

Miles of Hope may use collected information to:

• Respond to questions, messages, and requests.

• Communicate with individuals interested in adoption, fostering, volunteering, or other programs.

• Review and administer applications submitted through the website.

• Coordinate charitable activities, fundraising efforts, events, and animal-placement programs.

• Process or reconcile donations and maintain appropriate financial records.

• Improve website functionality, accessibility, and user experience.

• Maintain website security and prevent fraud, abuse, or unauthorized activity.

• Comply with applicable laws, regulations, and legal obligations.

• Protect the rights, safety, and legitimate interests of Miles of Hope, the people we work with, and the animals in our care.

We will use personal information for purposes consistent with the reason it was collected, as permitted by law.

3. How Information May Be Shared

Miles of Hope does not sell personal information in exchange for money.

We may share information in limited circumstances, including:

Service Providers

We may share information with service providers who help operate the website or support our activities, such as website hosting providers, form-management services, email services, donation platforms, payment processors, and technology providers.

These providers may process information as necessary to perform services for us, subject to applicable requirements.

Animal Welfare and Program Partners

When necessary for a legitimate program purpose, we may share relevant information with authorized animal welfare partners, veterinary providers, placement coordinators, or other organizations involved in an adoption, foster arrangement, volunteer activity, or related program.

We seek to limit such sharing to information reasonably necessary for the relevant purpose.

Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect rights or safety, investigate suspected fraud, or address security concerns.

Organizational Changes

If the organization undergoes a legally recognized restructuring or similar organizational change, information may be transferred as permitted by law and subject to applicable privacy obligations.

4. Third-Party Websites and Services

Our website may link to third-party websites, including donation platforms, social media pages, partner organizations, adoption resources, and other external services.

When you follow a link to another website, that website's privacy policy and practices apply to information you provide there. Miles of Hope does not control how independent third parties collect, use, or protect your information.

Please review the privacy policies of third-party services before submitting personal or payment information.

A link to another organization does not necessarily mean that Miles of Hope owns, operates, or controls that organization.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve performance.

Some cookies or tracking technologies may be provided by Wix or third-party services integrated into the website.

You may be able to control cookies through your browser settings or through a cookie-consent tool if one is provided on the website. Disabling certain cookies may affect website functionality.

Where required by law, applicable consent will be requested before using nonessential cookies or tracking technologies.

6. Email and Other Communications

If you contact Miles of Hope, we may use the contact information you provide to respond to your message or communicate with you about the request, application, donation, event, or program involved.

If we send optional newsletters or promotional communications, you may unsubscribe using the instructions provided in those communications, where available.

Unsubscribing from optional communications does not prevent us from sending necessary administrative messages, responding to your requests, or communicating where otherwise permitted by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, administering programs, maintaining records, resolving disputes, and satisfying legal or financial obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete it, securely dispose of it, or de-identify it, subject to applicable law and legitimate recordkeeping requirements.

8. Information Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Please avoid submitting sensitive personal information through general contact forms unless specifically requested through an appropriate process.

9. Children's Privacy

This website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 through general website features.

If we learn that personal information has been collected online from a child under 13 in a manner that violates applicable law, we will take reasonable steps to address the situation, including deleting the information where required.

Parents or legal guardians who believe a child has submitted personal information may contact us using the information provided below.

10. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have rights regarding personal information we maintain about you. These may include requesting access to, correction of, or deletion of certain information, or opting out of certain communications or data uses where applicable.

To submit a privacy-related request, please contact us using the information in the Contact Us section.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or for legitimate recordkeeping purposes.

11. Texas Residents

Miles of Hope is based in Texas. Texas residents may have privacy rights under applicable state law, depending on whether the law applies to the organization and the particular information or activity involved.

Nothing in this Privacy Policy is intended to limit any privacy rights that apply to you under applicable law.

You may contact us with questions about the personal information you have provided or to request assistance with a privacy concern.

12. External Platforms and Social Media

If you interact with Miles of Hope through social media platforms, third-party fundraising services, or other external websites, those services may collect information about your activity according to their own policies.

Information you publicly post, including comments, photographs, or messages on public social media pages, may be visible to other users.

We encourage you to review your privacy settings and exercise care when sharing personal information on public platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, practices, or legal obligations.

Any updates will be posted on this page with a revised Last Updated date. We encourage you to review this page occasionally to remain informed about how information is handled.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about how your information is handled, please contact Miles of Hope.

Organization: Miles of Hope

Mailing Address: 12860 Tischler Road, Pilot Point, TX 76258

Website: milesofhope.net

Email: meredith@milesofhope.net

Phone: 940-510-7344